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Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I access my digital products after purchase?
Once your payment is successful, you will receive an email with an access key. You can use this key on our website to download your products. Alternatively, if you have an account, all your purchases will be available in your dashboard under the 'Downloads' section.
What is an Access Key?
An Access Key is a unique identifier generated for every order. It allows you to view and download your digital products without needing to log in. Keep this key safe as it is your proof of purchase.
Can I get a refund for my purchase?
Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded. However, if you experience technical issues, please contact our support team within 7 days of purchase.
Are there any limits on downloads?
No, once you purchase a product, you have lifetime access to it. You can download it as many times as you need from your dashboard or using your access key.
I haven't received my access key email. What should I do?
First, please check your spam or junk folder. If you still can't find it, ensure your payment was successful. You can contact our support team at support@digimine.shop with your transaction ID, and we will manually resend your key.
Can I use the products for commercial purposes?
License terms vary by product. Please check the 'License' section on the individual product page for specific details regarding personal vs. commercial usage.